Patient Reviews for Chagrin Highlands Dental Group

I won't rate 1st time giving feedback. Only giving feedback because Chagrin Highland Dental ask me about me experience. It went well, but when I was finish with my exam I pointed out something that was causing a stab on the roof of my partial and was told by Rachel "staff" that she would give to the girl to smooth out. When she returned I touch the area with my tongue and told her that I could still it and she said they didn't want to try anymore. I said okay and went to check out. Here comes Rachel with $133.00 price for something that didn't get resolved nor was I informed there would be a charge. There also was a bill of 89.00 due for the 2nd set of x-rays. I questioned why I needed to pay for x-rays when my insurance company said there was nothing for me to pay on 1st visit. Their reason was because of 2 sets of x-rays and the insurance only pays for 1 set. I responded then why would you take 2 sets and not inform of price. Being my 1st time I see as price gouging.

- Loretta Slaughter

- Mark Patton

Everything was great! I loved how Rachel cleaned my teeth. So Gentle!

- Larrie Nadler

Their website says they offer sedation dentistry, but when I called, the person at the front desk told me, “the only sedation is numbing.” So either the website is misleading, or the receptionist wasn’t being honest. Either way, it was just a strange experience. In response to the owner: I asked her several times to clarify, even pointing out that numbing and sedation aren’t the same thing. She told me, “Numbing is a form of oral sedation.” After that, I decided not to move forward with the appointment. That was my experience with the staff. I wanted to share it for anyone else with anxiety—if you’re specifically seeking sedation, this probably isn’t the right place, since I was told it isn’t offered. But if it actually is available, the front desk staff could use some training on how to answer basic questions. Thanks for your quick response.

- Kisha

It was actually a good experience for me . The Doctor was nice and so were the people at the front desk

- Sultaana Brooks